Who we are and the scope of this policy
VIOX ELECTRIC operates vioxsolar.com as a business-to-business website for electrical and photovoltaic product information, technical resources, quotations and cooperation enquiries. In this policy, “VIOX”, “we”, “us” and “our” refer to VIOX ELECTRIC.
This policy explains how we handle personal information collected through this website, by email, and during follow-up to an enquiry. It does not govern independent websites operated by distributors, customers or other third parties.
Information we collect
We collect information that you choose to provide when requesting a quotation, document, product consultation or partnership review. This may include:
- Your name, business email address, telephone or WhatsApp number, company and country or market.
- Product interests, model references, estimated quantities, technical requirements, project details and messages.
- The page from which an enquiry was submitted and the status of our commercial follow-up.
Our hosting and security systems may also process basic technical data such as IP address, browser type, requested URL, device information, and the date and time of a request. Please do not send confidential engineering files or unnecessary personal information through a public form; our sales team can arrange an appropriate follow-up channel.
How and why we use information
We use personal information to respond to enquiries, prepare quotations, identify suitable products, provide requested documents, evaluate potential partners, arrange samples or OEM/ODM discussions, maintain business correspondence, protect the website from misuse, and meet legal obligations.
Where applicable law requires a legal basis, processing may be necessary to take steps at your request before entering a contract, to perform a contract, to comply with law, or for our legitimate interests in operating a secure B2B sales and support service. We use consent where the law specifically requires it. Submitting an enquiry does not subscribe you to unrelated promotional email.
International handling
VIOX is based in China and serves international B2B customers. If you contact us from another country, your information may be transmitted to and handled in China and in locations where our website or communications service providers operate.
Where cross-border transfer rules apply, we take steps appropriate to the information and the relevant law, including contractual and organisational safeguards where required.
Retention and security
We retain enquiry and business-contact records only for as long as reasonably needed to answer the request, manage an active or prospective commercial relationship, resolve disputes, maintain security, and meet contractual, accounting or legal obligations. Retention therefore depends on the status and substance of the enquiry. Records that are no longer required are deleted or anonymised during periodic review.
We use reasonable technical and organisational measures to protect information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Your choices and rights
Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction or objection to certain processing of your personal information, and to receive a portable copy where applicable. You may also withdraw consent for future processing when consent is the legal basis.
To make a request, email support@viox.com with enough information for us to identify the relevant record. We may need to verify your identity. You may also complain to the data-protection authority in your country where that right applies.
Children and policy updates
This website is intended for business and professional users and is not directed to children. We do not knowingly request personal information from children through our B2B enquiry forms.
We may update this policy when our services, technology or legal obligations change. The latest version will remain on this page with its revision date.
Contact us
Questions or requests concerning this policy can be sent to support@viox.com.
VIOX ELECTRIC1st Building, East Innovation Zone, Wengyang Town, Yueqing City, Zhejiang Province, China
support@viox.com
For product or quotation matters, you may also use our contact page.